Refund policy
The short version
- 30 days from delivery to send anything back, no reason needed.
- Items must be unworn, unwashed, in original condition, with tags attached.
- Returns go to our returns facility in China. Return postage is yours, unless the item is faulty, damaged, or not what you ordered.
- There is no restocking fee. We never charge one.
- We do not send prepaid return labels and we do not run a separate exchange service.
- Refunds are issued within 10 business days of approval, to your original payment method.
- Email us first. Do not send anything back before we have given you the return address.
Your statutory right to cancel
Separately from our 30-day policy, UK consumer law gives you 14 days from the day you receive your order to cancel it without giving a reason. Tell us by email within those 14 days, then send the goods back within 14 days of telling us. We refund the purchase price and the standard outbound delivery cost within 14 days of receiving the goods back. Nothing on this page reduces your statutory rights.
Our 30-day return window
On top of your statutory right, we accept returns for any reason within 30 days of the date your order was delivered. Under this window we refund the price of the goods. The outbound delivery charge is refunded only where you are using the statutory 14-day right described above.
Condition of returned items
To be accepted, an item must be unworn and unwashed, in the condition it arrived in, with all original tags still attached, and free of perfume, deodorant marks, smoke and pet hair. If an item comes back showing more handling than that, we may reduce the refund to reflect the loss in value, or return the item to you.
For hygiene reasons, underwear and swimwear can only be returned if the hygiene seal is intact.
Where returns go, and who pays
Our returns are handled at a facility in China. We tell you this before you buy, because it affects what return postage costs you.
- Changed your mind, wrong size, or any other reason of your own: you cover the return postage.
- Faulty, damaged in transit, or not what you ordered: we cover it. Email us with photographs first, send the item back with a tracked service, and we will reimburse your postage along with your refund.
We do not send prepaid return labels. We would rather tell you that up front than promise one and then explain why it has not arrived.
Our registered office in Amsterdam is not a return address. Anything sent there will not reach us.
How to return something
- Email us. Send your order number, which items you are returning, and why. Add photographs if the item is damaged or incorrect.
- Wait for the address. We reply within one business day with a return authorisation and the address to send to.
- Pack it properly. Tags attached, original packaging where you still have it, and a note with your order number inside the parcel.
- Send it tracked. Keep your proof of postage. Until the parcel reaches us it is your responsibility, and without tracking we cannot help if it goes missing.
Refunds
We check returns within 7 business days of receiving them and email you the outcome. Approved refunds go back to your original payment method within 10 business days of approval. Your bank may take a few days more to display it.
Exchanges
We do not run a separate exchange service. If you need a different size or colour, return the original under the terms above and place a new order for the one you want. That way you secure the piece you want straight away, instead of waiting for your return to travel back before anything is sent out.
Cancelling an order
If your order has not yet been dispatched, email us and we will stop it and refund you in full. Once it has been dispatched we cannot recall it, but you can still return it under your statutory 14-day right or our 30-day window.
If something goes wrong
- Damaged or faulty on arrival. Contact us within 7 days of delivery with photographs of the item and its packaging. Keep the packaging until the matter is resolved. Replacement or full refund, and we cover the return postage.
- Wrong item sent. Our mistake, our cost.
- Faults that appear later. If a garment fails within a reasonable period through no fault of your own, email us with photographs. Your statutory rights against faulty goods run well beyond 30 days and we will honour them.
- Parcel never arrived. Get in touch. We will investigate with the carrier and, once it is confirmed lost, replace the order or refund you in full.
Timings at a glance
- Statutory cancellation: notify us within 14 days of delivery
- Our return window: within 30 days of delivery
- Checking a return: within 7 business days of receipt
- Refund: within 10 business days of approval
Contact and company details
Email: support@draycottclothing.co.uk
Phone: +31 6 12075705
Support hours: Monday to Friday, 09:00 to 17:00 UK time. We answer within one business day.
Trading name: Draycott Clothing
Legal entity: Zwinglicom, vennootschap onder firma
Chamber of Commerce (KvK): 42161346
VAT: NL869982862B01
Registered address: President Kennedylaan 711, 1079 MP Amsterdam, Netherlands, not a return address
Market served: United Kingdom
Draycott Clothing is a business registered in the Netherlands, serving customers in the United Kingdom.
Last updated: 19 September 2026