Orders are prepared within 0 to 1 business day and dispatched from our supplier in China. Orders placed before 9pm UK time on a working day are usually prepared the same day. Delivery to a UK address then takes a further 7 to 10 business days, so roughly 7 to 11 business days in total. These are estimates, not guarantees.

Every order is confirmed with our supplier before it is packed. On the rare occasion something is not available, we email you the same working day and you choose: wait for it to come back, swap it for something else, or take a full refund. You are never charged for anything we cannot send.

Standard delivery within the United Kingdom is free on orders of £30 or more. Below £30, standard delivery is £3.95, tracked, and the amount is shown at checkout before you pay.

We deliver within the United Kingdom only. If you are ordering from outside the UK, checkout will tell you so before you enter any payment details. Full detail on our Shipping & Delivery page.

You will receive an email with a tracking link as soon as the carrier scans your parcel in. An order with several items may arrive in more than one parcel, each with its own tracking number, and nothing has gone wrong. You can also check it at any time on our tracking page.

Tracking usually goes live within 1 to 2 business days of dispatch. If it is still blank after that, contact us and we will chase the carrier.

Contact us straight away. If the parcel has not been packed we can change the address; once it has left us, we cannot.

Yes. You have 30 days from the day your order arrives to return it, no reason required. Return postage is yours to cover unless the item is faulty, damaged or not what you ordered, in which case we pay. Returns go to our returns facility in China, so a return is an international parcel. Contact us first and we will send you the return address and instructions. Full detail on our returns page.

We inspect returns within 7 business days of receiving them and refund to your original payment method within 10 business days of approval. Your bank may take a few days more to show it.

We do not run a separate exchange service. If you need a different size or colour, return the original under the terms above and place a new order for the one you want. That way you secure the piece you want straight away, instead of waiting for your return to travel back before anything is sent out.

If it has not been packed, yes, contact us and we will stop it. Once a parcel has been packed or handed to the carrier we cannot recall it, but you can still return it under your 14-day statutory right of withdrawal or our 30-day return window.

Contact us within 7 days of delivery with your order number, a description of the problem and photographs of the item and its packaging. We will arrange a replacement or a refund and cover the return postage.

Every product page carries measurements for that specific garment, taken flat, in centimetres. Fit varies a little between styles, so go by the measurements rather than the label size. Our size guide has the full tables.

It varies by piece. The full composition, fabric weight and care instructions are listed on every product page.

Sometimes. We reorder the pieces that sell well. Sign up for restock notifications on the product page and you will hear first.

Yes. The whole site runs over an encrypted SSL connection and payments are handled by our payment providers. Your card details never touch our servers and we never see them.

Visa, Mastercard, Maestro, American Express and UnionPay, plus Apple Pay, Google Pay, Shop Pay and Klarna. The full list is shown at checkout before you pay. Payment is taken at the moment you place the order. If a payment is declined, no order is created and no money leaves your account, so check your card details and try again, or use a different method. The payment terms are set out in section 6 of our Terms & Conditions.